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FGCU continues work on Blue Pole/call box outage. Do not use these devices. In an emergency, dial 911/UPD @ 239-590-1900 or Guardian Eagle App.

Information Technology Services

About ITS

Information Technology Services (ITS) is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations at FGCU.

ITS provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, campus cable television services, telephone system, computer systems and servers, computer labs, and smart classrooms.

  • Vision

  • Mission

  • Values


ITS is composed of several teams to deliver a unique service to fulfill the University objectives. 

ITS is a unit in Administrative Services under the direction of Associate VP & CIO Mary Banks

  • Office of the CIO
    • Security (CISO Sven Hahues)
    • Project Management
    • Change Management
    • Enterprise Training
  • Enterprise Applications
    • Enterprise Applications
    • Reporting
    • Data Analytics
  • Infrastructure and Operations
    • Servers
    • Infrastructure and Telecommunications
  • IT Client Services (Customer focused)
    • University Help Desk
    • User Services
    • Audio/Visual Services

To request assistance from the Help Desk:

  1. Call (239) 590-1188
    • Help Desk staff is available Monday - Friday 7:00 am to 11:00 pm and Saturdays from 8:00 am to 5:00 pm
    • Leave a voicemail during non-business hours
  2. Email helpdesk@fgcu.edu
  3. Visit us at BHG252 
  4. Submit a request via our Request Site

ITS Service Level Agreement

Please Read FGCU's
Acceptable Use Policy
Policy and Procedures