Information Technology Services

About ITS

Information Technology Services (ITS) is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations at FGCU.

ITS provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, campus cable television services, telephone system, computer systems and servers, computer labs, and smart classrooms.

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• Vision

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  ITS will empower the University community to achieve new digital possibilities.

• Mission

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  We enhance the student experience and fulfill the mission of the University by promoting the effective use of technology in the delivery of education.

• Values

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  Customer Focus
  We work collaboratively to seek out, listen to, and serve our customers' needs

  Strategic Innovation
  We consider the collective organizational success and strategically foster new ideas to shape a better future

  Cyber Guardianship
  We enable the University to conduct business securely by protecting systems, computing assets, and data

  Proactive
  We anticipate future business needs and act to preempt challenges

  Transparency
  We operate in an open and shared environment to promote mutual understanding and welcome participation in the decision-making process

ITS is composed of several teams to deliver a unique service to fulfill the University objectives. 

ITS is a unit in Administrative Services under the direction of Associate VP & CIO Mary Banks

To request assistance from the Help Desk:

1. Call (239) 590-1188
   • Help Desk staff is available Monday - Friday 7:00 am to 11:00 pm and Saturdays from 8:00 am to 5:00 pm
   • Leave a voicemail during non-business hours
2. Email Help Desk
3. Visit us at BHG252 
4. Submit a request via our Request Site

Please Read FGCU's
Acceptable Use Policy
Policy and Procedures