ITS Faculty & Staff Services

• Remote Working Technology Requirements
• Remote Access Guidelines
• Technology Acceptable Use Policy and Procedure
• Set up DUO Two-Factor Authentication (2FA) on a second phone in case you don’t have access to your office phone (Click to learn all things DUO 2FA)
• Enroll in Password Reset
• Save needed work files to OneDrive (adhering to restricted data guidelines)
• Setup MyVPN (Click to learn all things MyVPN)
• Attention: If your office computer has been swapped out with a laptop, you can use the Virtual Lab instead of the VPN connection

When do I use MyVPN?

• • To access your office desktop:
    • Use MyVPN (Terminal Session) to connect to your office computer
  • To access Banner:
    • Use MyVPN and connect to your office computer to access Banner
  • To access University network shares:
    • Use MyVPN and access your network shares 
  • To access licensed software:
    • Visit the ITS Website > Software Availability List > Virtual Lab - use to access FGCU software from anywhere

• Need a copy of Microsoft Office 365 at home? Install from webmail
• Access FGCU Desktop Phone Quickstart Guide (includes logging in and voicemail settings)
• Get your FGCU laptop up-to-date (bring it to the Help Desk to ensure it’s updated)

• Please refer to the Setup MyVPN instructions within the above Preparing to be away
• Use Microsoft Teams for Chat, Video Conferencing & File Sharing
  • Teams Knowledge Base articles and videos
  • Teams information page
  • Conducting a video meeting

Note: You do not need to be connected to the VPN to use Microsoft Teams.

• Share Folders and Network Storage at FGCU
• Laptop Quick Reference Guide (if applicable)

• Get your Email remotely via the Outlook app (for iOS or Android)

• Email can also be accessed via Outlook on your desktop or webmail, but if you need to access folders (personal folders or pst files), please use the VPN.

• If you need to access FGCU network resources while working from home or anywhere on your FGCU device, only use our approved VPN solution, myVPN.
• Make sure your home computer has the latest updates for its operating system and its virus and malware protection.
• Review the What to Do If Hacked or Suspect You Were ITS Knowledge Base article.
• Complete the annual mandatory cybersecurity awareness training.
• Avoid public WiFi, or immediately connect to FGCU's VPN after connecting to an open WiFi network.
• If you work with Restricted Data, please remember to keep following best practices while handling it. If you need a refresher, review Restricted Data and the Restricted Data Policy.
• Practice overall good cybersecurity hygiene while at home. For example:
  • Use strong passwords or pass phrases
  • Use antivirus software
  • Secure your home's wireless network
    • Change the default password
    • Set wireless encryption to WPA2 or WPA3 (see your device's manufacturer for additional information)