Conflict Resolution and Problem Solving
The University Ombuds works with students, faculty and staff to assist in problem
solving and as an advocate for fairness. The Ombuds will listen to your concern and
will work with you to understand your interests and goals. The Ombuds will explain
policies and procedures, help define options, and work with you and others to create
strategies to resolve problems. If another office is better suited to address or resolve
the concern, we will advise you of those options. The Ombuds handles conflicts on
a case-by case basis, with different strategies used depending on the issues and individuals
Faculty may raise concerns and complaints with the Ombuds on a confidential basis. At FGCU, confidentiality includes all information with the only exceptions where there appears to be imminent risk of harm, by law, and FGCU policy. The Ombuds Office cannot receive formal notice of concerns, but we can provide you with the information on where to file a formal complaint. The Ombuds will work with visitors to explain policies and procedures, define options, and help create strategies to resolve problems. The Ombuds offers feedback on systemic problems and provides feedback and requests for policy consideration to the President, administrators, faculty and staff. The Ombuds may use an array of informal strategies to identify options and attempt to resolve concerns or complaints.
Please note, faculty must raise any issue related to the Collective Bargaining Agreement with the appropriate party such as Academic Affairs or the union as set out in that Agreement.