Conflict Resolution and Problem Solving
The Office of the University Ombuds works with students, faculty and staff to assist
in problem solving. The Ombuds will listen to your concern and will work with you
to understand your interests and goals. The Ombuds will explain policies and procedures,
help define options, and work with you and others to create strategies to resolve
problems. If another office is better suited to address or resolve the concern, we
will advise you of those options. The Ombuds handles conflicts on a case-by case basis,
with different strategies used depending on the issues and individuals involved.
Staff may raise concerns and complaints with the Ombuds on a confidential basis. At FGCU, confidentiality includes all information with the only exceptions where there appears to be imminent risk of harm, by law, and FGCU policy. The Ombuds Office cannot receive formal notice of concerns, but we can provide you with the information on where to file a formal complaint. The Ombuds will work with visitors to explain policies and procedures, define options, and help create strategies to resolve problems. The Ombuds offers feedback on systemic problems and provides feedback and requests for policy consideration to the President, administrators, faculty and staff. The Ombuds may use an array of informal strategies to identify options and attempt to resolve concerns or complaints.