Resources

Self Help Resources

Linked in Learning:

How to Get Started with Linkedin Learning

• Conflict Resolution Foundations-Linkedin Learning (Lisa Gates)
• Conflict Management for Beginners-Linkedin Learning (Lynne Hurdle and Madecraft)
• Develop Conflict Management and Resolution Skills-Linkedin Learning (Learning Path)
• Managing Conflict- Linkedin Learning (Fred Kofman)
• Building Accountability into Your Culture - Linkedin Learning (Mike Figliuolo)
• Accountability-Linkedin Learning (Fred Kofman)
• Making Commitments-Linkedin Learning (Fred Kofman)
• Improving Your Listening Skills (Dorie Clark)
• Managing Team Conflict (Henna Inam)

Conflict Management: 

• Informal Tips and Strategies
• Managing Up - First Round Review
• How Good Are Your Listening Skills - Mind Tool
• Active Listening - Mind Tool

Videos:

• 10 ways to have a better conversation - A TEDx by Celeste Headlee
• The power of vulnerability - TEDxHouston by Dr. Brene Brown
• Small Act of Kindness - Bystander Revolution
• Do Nice People Finish Last or Best - A TEDx Talks by Christine Porath, University of Nevada, February 2018
• This Is What Makes Employees Happy At Work, A TED Series The Way We Work, February 2019
• Utilizing the BIFF Approach - by Bill Eddy
• The Happiness Advantage - A TEDxTalks by Shawn Achor, Bloomington, May 2011
• The Beauty of Conflict - A TEDx Talks by Clair Canfield, Utah State University, October 2016
• How not to take things personally?-A TEDx Talks by Frederik Imbo, March 2020
• How to Build (and Rebuild) Trust - A TEDTalks by Frances Frei, 2018
• Empathy vs Sympathy - Dr. Brene Brown
• Blame - Dr. Brene Brown
• How to Hold People Accountable (Coaching) - Fred Kofman
• The Power Of Listening - A TEDx Talks by William Ury, January 2015
• 10 Ways To Have A Better Conversation - A TEDx Talk by Celeste Headlee

Books:

• Kofman, F. (2018). The Meaning Revolution: The Power of Transcendent Leadership
• Mitchell, B & Gamlem C. (2015). The Essential Workplace Conflict Handbook
• Scott, K. (2017,2019). Radical Candor 
• Gallo, A. (2022). Getting Along: How to Work with Anyone (Even Difficult People)
• Kuhn, T. (2019). The Manager's Communication Toolkit
• Castallo, R. T. (2017). Dealing with Dysfunction: A Guide for University Leaders
• Runde, C. E & Flanagan T. A. (2013). Becoming a Conflict Competent Leader 
• Falcone, P. (2009). 101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges
• Eddy, B. (2014). BIFF: Quick Responses to High Conflict People, Their Hostile Emails, Personal Attacks and Social Media Meltdown
• Eddy, B. (2021). BIFF at Work: Your Guide to Difficult Workplace Communication
• Grenny, J. & Patterson, et al. (2021). (3rd Edition). Crucial Conversations: Tools for Talking When Stakes Are High
• Brown, B (2021). Dare to Lead
• Stone, D & Patton, B et al. (2010). Difficult Conversations: How to Discuss What Matters Most
• Fisher, R & Ury, W. et al. (2011). Getting to Yes: Negotiating Agreement Without Giving In
• Schein & E. & Schein, P (2021). (2nd Edition). Humble Inquiry: The Gentle Art of Asking Instead of Telling
• Porath, C. (2016). Mastering Civility: A Manifesto for the Workplace
• Books from the University Ombuds Office (May be checked-out)

Articles: 

Communication

• Crisis Prevention Institute (CPI). Top 10 Deescalation Tips Revisited
• Ma, L. (2017). How to Have Difficult Conversations
• Prossack, A. (2018). How to Have Difficult Conversations At Work
• Kislik, L. (2018). How to Tell Your Team That Organizational Change Is Coming
• Scott, V. (2022). Conflict Resolution at Work for Dummies Cheat Sheet
• Wagner, M. (2002). The Power of Apologies
• Wagner, M. (1999). Elements of an Effective Apology
• Wilcox, L. (2002). Guidelines for Interpersonal Communication

Mutual Respect, Caring, Well-Being

• Clayborn, W. (2019). Golden Rules for Creating a BE NICE Culture (adapted from Be Nice (Or Else): And What's In It For You)
• Porath, C. (2016). An Antidote to Incivility
• Wilson, S. & Ferch, S. (2005). Enhancing Resilience in the Workplace Through the Practice of Caring Relationships
• Cross, R. (2019). To Be Happier at Work, Invest More in Your Relationships

Workplace Environment

• Rudy, LJ (2020). 19 Top Brainstorming Techniques to Generate Ideas for Every Solution
• Anderson, LM (1999). Tit for Tat? The Spiraling Effect of Incivility in the Workplace
• Ciby, M. & Raya, R.P. (2015). Workplace Bullying
• Cherry, K. (2022). Attribution and How We Explain Behavior
• Wagner, M. (2022). Dealing with Really Stressful or Unstable Workplace Situations
• Geelhoed, R, Phillips, J, Fischer, A, Shpungin E, & Gong, Y (2007). Authorship Decision Making: An Empirical Investigation 
• Pepperdine (2022). How to Address Conflict Related to Workplace Discrimination
  
• First Round Review. A Tactical Guide to Managing Up: 30 Tips from the Smartest People We Know
• Ury, William (2024). The Third Side

Conflict

• Davey, L. (2019). A Exercise to Help Your Team Feel More Comfortable with Conflict

Interactive Resource:

• Apologize Like A Boss - A simulated scenario with feedback tailored to the choices you select as a response.