Self Help Resources
Linked in Learning:
How to Get Started with Linkedin Learning
- Conflict Resolution Foundations-Linkedin Learning (Lisa Gates)
- Conflict Management for Beginners-Linkedin Learning (Lynne Hurdle and Madecraft)
- Develop Conflict Management and Resolution Skills-Linkedin Learning (Learning Path)
- Managing Conflict- Linkedin Learning (Fred Kofman)
- Building Accountability into Your Culture - Linkedin Learning (Mike Figliuolo)
- Accountability-Linkedin Learning (Fred Kofman)
- Making Commitments-Linkedin Learning (Fred Kofman)
Conflict Management:
- Informal Tips and Strategies
- Conflict Style Assessment- United States Institute of Peace
- Managing Up - First Round Review
- How Good Are Your Listening Skills - Mind Tool
- Active Listening - Mind Tool
Videos:
- Small Act of Kindness - Bystander Revolution
- Do Nice People Finish Last or Best - A TEDx Talks by Christine Porath, University of Nevada, February 2018
- This Is What Makes Employees Happy At Work, A TED Series The Way We Work, February 2019
- Utilizing the BIFF Approach - by Bill Eddy
- The Happiness Advantage - A TEDxTalks by Shawn Achor, Bloomington, May 2011
- The Beauty of Conflict - A TEDx Talks by Clair Canfield, Utah State University, October 2016
- How not to take things personally?-A TEDx Talks by Frederik Imbo, March 2020
- How to Build (and Rebuild) Trust - A TEDTalks by Frances Frei, 2018
- Empathy vs Sympathy - Dr. Brene Brown
- Blame - Dr. Brene Brown
- How to Hold People Accountable (Coaching) - Fred Kofman
- The Power Of Listening - A TEDx Talks by William Ury, January 2015
- 10 Ways To Have A Better Conversation - A TEDx Talk by Celeste Headlee
Books:
- Kofman, F. (2018). The Meaning Revolution: The Power of Transcendent Leadership
- Gallo, A. (2022). Getting Along: How to Work with Anyone (Even Difficult People)
- Castallo, R. T. (2017). Dealing with Dysfunction: A Guide for University Leaders
- Runde, C. E & Flanagan T. A. (2013). Becoming a Conflict Competent Leader
- Falcone, P. (2009). 101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges
- Eddy, B. (2014). BIFF: Quick Responses to High Conflict People, Their Hostile Emails, Personal Attacks and Social Media Meltdown
- Eddy, B. (2021). BIFF at Work: Your Guide to Difficult Workplace Communication
- Grenny, J. & Patterson, et al. (2021). (3rd Edition). Crucial Conversations: Tools for Talking When Stakes Are High
- Brown, B (2021). Dare to Lead
- Stone, D & Patton, B et al. (2010). Difficult Conversations: How to Discuss What Matters Most
- Fisher, R & Ury, W. et al. (2011). Getting to Yes: Negotiating Agreement Without Giving In
- Schein & E. & Schein, P (2021). (2nd Edition). Humble Inquiry: The Gentle Art of Asking Instead of Telling
- Porath, C. (2016). Mastering Civility: A Manifesto for the Workplace
- Books from the University Ombuds Office (May be checked-out)
Articles:
Communication
- Crisis Prevention Institute (CPI). Top 10 Deescalation Tips Revisited
- Scott, V. (2022). Conflict Resolution at Work for Dummies Cheat Sheet
- Wagner, M. (2002). The Power of Apologies
- Wagner, M. (1999). Elements of an Effective Apology
- Wilcox, L. (2002). Guidelines for Interpersonal Communication
Mutual Respect & Caring
- Clayborn, W. (2019). Golden Rules for Creating a BE NICE Culture (adapted from Be Nice (Or Else): And What's In It For You)
- Porath, C. (2016). An Antidote to Incivility
- Wilson, S. & Ferch, S. (2005). Enhancing Resilience in the Workplace Through the Practive of Caring Relationships
Workplace Environment
- Anderson, LM (1999). Tit for Tat? The Spiraling Effect of Incivility in the Workplace
- Ciby, M. & Raya, R.P. (2015). Workplace Bullying
- Cherry, K. (2022). Attribution and How We Explain Behavior
- Wagner, M. (2022). Dealing with Really Stressful or Unstable Workplace Situations
Interactive Resource:
- Apologize Like A Boss - A simulated scenario with feedback tailored to the choices you select as a response.