Student Complaints

Concerns and Complaints

At Florida Gulf Coast University (FGCU), student success is at the center of all of our endeavors. There will be occasions where a student encounters a concern or has a matter that requires a resolution. At FGCU, students are encouraged to resolve concerns and complaints informally by bringing the matter directly to the faculty or staff member. Faculty and staff are expected to respond to a student in a reasonable timeframe to assist in the resolution. Academic Colleges and other university offices and Responsible Units may establish their own policies and procedures for addressing specific types of concerns and complaints. If a student is not able to resolve a matter, the student may file a written complaint or use a specific appeals process (if one applies to their concern/complaint). Additional information regarding student concerns and complaints can be found in FGCU Policy 4.017.

At any stage of the process, a student may contact the Ombuds Office to assist with resolution in a concern or complaint. The Ombuds Office will listen to your concern, explain policies and procedures, help define options and work with a student to seek resolution to the matter. Also, the Dean of Students Office can serve as an advocate or resource in many situations too. Depending on the situation, these offices may be able to aide the student in seeking resolution to their matter.

FGCU Contact Quicklinks

Explore Student Complaint Resolution Process

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Academic Appeals

Academic Integrity / Misconduct Appeal
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Admission Decision Appeal
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Responsible Unit: Admissions & Financial Aid

Filing Information: Additional Details. Undergraduates who wish to appeal must do so in writing by email to undergrad@fgcu.edu. Graduate students who wish to appeal the decision must do so in writing to the graduate program representative or college designee.

Policy/Regulation: FGCU Regulation 2.001 (UG) and FGCU Regulation 3.005 (Grad)
Grade Appeal
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Satisfactory Academic Progress Appeal
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Responsible Unit: Financial Aid & Scholarship

Filing Information: Students must log into Gulfline to access the Satisfactory Academic Progress (SAP) Appeal form. The SAP Appeal Form

Policy/Regulation: Satisfactory Academic Progress Website

Non-Academic Appeals

Appeal of Disability Accommodation Request
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FAFSA Change in Circumstance Appeal
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Responsible Unit: Financial Aid & Scholarships

Filing Information:
- For dependent students, please fill out this form
- For independent students, please fill out this form
Policy/Regulation: Change In Circumstances Website
Fraternity & Sorority Life Expansion Appeal
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Responsible Unit: Fraternity & Sorority Life

Filing Information: An organization may appeal the expansion decision within three (3) class days from the date of the decision. Please contact fsl@fgcu.edu.

Policy/Regulation: N/A
Housing Agreement Cancellation Appeal
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Responsible Unit: Housing & Residence Life

Filing Information: Housing Cancellations Process. If a student's cancellation request is denied, the student receives an email outlining the housing appeals process.

Policy/Regulation: Housing Agreements
Housing Fee Appeal
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Responsible Unit: Housing & Residence Life

Filing Information: If a student receives a damage fee or lockout/lock change fee, the student receives an email communication outlining the charge appeals process. Housing cancellation fees, outlined in the Housing Agreement Terms & Conditions are not eligible for appeal.

Policy/Regulation: Housing Agreements
Parking Services Citation Appeal
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Responsible Unit: Parking Services

Filing Information: Login to the FGCU Parking Portal account to file an appeal. Get additional details.

Policy/Regulation: FGCU Regulation 8.006
Residency Reclassification Appeal
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Student and Student Organization Conduct Appeal
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Student Eligibility Appeal
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Responsible Unit: Office of Student Involvement

Filing Information: Appeals must be submitted within 5 days of receiving the notification. Please contact osi@fgcu.edu.

Policy/Regulation: RSO Registration
Tuition and Fee Appeal
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Withdrawal with Extenuating Circumstances Appeal
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Responsible Unit: Dean of Students and Academic Affairs

Filing Information: Withdrawal with Extenuating Circumstances Form

Policy/Regulation: Withdrawal with Extenuating Circumstances Appeal Criteria

Other Complaints

Alleged Discrimination Violations
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Alleged FERPA Violation
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Responsible Unit: Department of Records & Registration

Filing Information: The Family Educational Rights and Privacy Act (FERPA) allows students to file a complaint about the university's failure to comply with FERPA requirements at the Family Policy Compliance Office. The website can be found at: Protecting Student Privacy

Policy/Regulation: FGCU Policy 3.006
Alleged Title IX Violations
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FL-SARA Complaints
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Responsible Unit: Postsecondary Reciprocal Distance Education Coordinating Council

Filing Information: File a Complaint

Policy/Regulation: State Authorizations Website

Distance Education Students Enrolled through FL-SARA
1. Distance education students, who have completed the internal FGCU grievance process and
the applicable state process as outlined by the Florida Board of Governors, may appeal non-instructional

complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please

visit the FL-SARA Complaint Process page
Student Health Services
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Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) Complaints
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SUS BOG Complaints
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Non-Grade Related Academic Complaint Form

Grade Appeal Process

General Non-Academic Written Student Complaint Form

Office of Institutional Equity and Compliance