Student Concerns

The Ombuds Office is an Advocate for Fairness

 The Office of the University Ombuds works with students, faculty and staff to assist in problem solving and as an advocate for fairness. The Ombuds will listen to your concern and will work with you to understand your interests and goals.  The Ombuds will explain policies and procedures, help define options, and work with you and others to create strategies to resolve problems. If the issue is appropriately handled by the Ombuds Office, we will assist in developing strategies to help resolve your concern or conflict.  If another office is better suited to address or resolve the concern, we will advise you of those options. The Ombuds handles conflicts on a case-by case basis, with different strategies used depending on the issues and individuals involved. 

                


                           

How should I resolve my concerns or complaints?

The Ombuds Office will work with you to resolve your issues. In some circumstances a conversation, conflict coaching, a facilitated discussion or a mediation might be appropriate. Find additional resources to address your concerns or complaints below and refer to Resolving Student Concerns & Complaints 

 

  • Academic concern

  • Discrimination & Title IX

  • Accessibility concern

  • Mental health issue and life stressor

  • Safety concern

  • Financial concern

  • Housing concern

Campus

 

FAQs

  • What can you expect when you visit the Ombudsperson?  

  • What we do

  • Benefits

 

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Office of University Ombuds

Monique McKay, LL.B, LL.M

Assistant to the President,

University Ombuds

Edwards Hall Room 213C

mmckay@fgcu.edu              

 

Charlotte Bingham, MPA

Assistant Ombuds

Edwards Hall 213B

cbingham@fgcu.edu 


Florida has a very broad public records law. Do not include confidential information in your email.

(239) 590-1022

Fax (239) 590-7407