RAVE GUARDIAN FAQ

Guardian Eagle is a state-of-the-art safety app that allows you to turn your cell phone into a safety device.  FGCU Police can also utilize the Guardian Eagle App to communicate with users during an emergency and quickly provide important information.

Back to top

Guardian Eagle allows you to select Guardians, such as friends or family members to check in on you when you are walking alone, studying late, traveling to your vehicle, or in an unfamiliar location on or off campus; set up a Safety Timer with your current location and expected arrival time so others know when you should safely arrive.

If you do not arrive before the timer expires, your selected Guardians are automatically notified to check in on you as well as a notification being sent to the FGCU Police Department, allowing officers to quickly assess and respond if needed.

You can also send anonymous tips using text and images about suspicious activity, concerning behavior, safety hazards, or potential threats directly to FGCU Police; use the in-app Emergency Call Button to connect immediately with FGCU Police dispatch. When an emergency call is placed through the app, your GPS location is shared with emergency personnel so they can locate you faster and respond more efficiently.

Users can set up a customizable Safety Profile and add important information emergency responders may need to know such as medical conditions, allergies, medications, disabilities, mobility considerations, and emergency contacts, ensuring first responders have critical details to provide the safest and most effective assistance possible.

Guardian Eagle is FREE for all FGCU students, faculty, and staff and serves as an additional layer of safety designed to enhance campus security, encourage community reporting, and promote a culture of shared responsibility.

Back to top

No. The basic profile features of Guardian Eagle work on any mobile phone running on any US-based mobile carrier network that allows app downloads. Location information and other features are carrier and phone dependent.

Back to top

Yes. Visit the Apple App Store or Google Play store and search for “Rave Guardian”. Download and install Rave Guardian on your mobile device. Enable location and notification settings. Follow registration procedure by providing your cell phone number and university email address. Tap the picture icon in the top left corner of the app to provide additional information, such as emergency contacts, vehicle descriptions and medical information.

  Back to top

 FGCU Police is your default and “official” guardian, but you can also add additional guardians in the Security Timers area.

 Yes – you can send tips anonymously. There is a slide button at the top of the Chat/send a tip page. 

 Yes. Your profile data is stored privately and securely within Rave Mobile Safety’s databases.  FGCU Police can only view your profile when your timer expires or you dial 9-1-1.

Rave Guardian can allow FGCU Police to locate your approximate location when your timer expires or you place a 9-1-1 call.  However, it cannot be used to locate you without your knowledge. Your profile and location (if you have enabled the location service) are only available to when your timer expires or you call 9-1-1.

Guardian Eagle can locate most devices on the AT&T, Sprint T-Mobile, and Verizon networks. Once you have registered for Guardian Eagle, you will be presented with information about location services on your mobile carrier.

Yes. Guardian Eagle works with any mobile phone, on practically any carrier. If Guardian Eagle cannot determine your phone’s location because the phone does not support that function you can still use the system. FGCU Police will receive all other profile information when you use Guardian Eagle.

FGCU Police is notified of your timer expiring ONLY if you have selected FGCU Police as your guardian, as either the primary guardian or secondary guardian.

 Yes, if you go into your profile and add your Guardian's phone numbers and/or email addresses as a second or third phone or email address. They will receive the same alerts as you do and be kept up to date if an incident arises on campus.  

The features of the Guardian Eagle app will work off-campus; however, if you have an emergency at an off-campus location you should dial 9-1-1.  The tip feature is for campus locations only.

The more information you provide, the more FGCU Police knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo are great places to start. If you have a particular health issue or other personal safety concern, you can include that information as well. You determine the information to include in your profile.