ITS Faculty & Staff Services

1. Skip the queue and be your own Help Desk with the ITS Knowledge Base
2. Email Help Desk
3. Call (239) 590-1188

• We have Help Desk staff available to assist Monday - Friday 7:00 am to 10:00 pm and Saturdays from 8:00 am to 5:00 pm
• You can leave a voicemail during non-business hours

2. Visit us in person at the first floor of the Wilson G. Bradshaw Library
3. Submit a request via our Request Site

To manage your account, use the password reset portal; enroll in the portal as soon as possible to enable password reset ability without the need to contact the University Help Desk for assistance.

Your FGCU account provides access to many FGCU resources and services. With your FGCU account information, you can:

• • Access email from any device and location with an Internet connection
  • Utilize Microsoft Services such as OneDrive, Teams, Office Online, and many others
    • Download Microsoft Office 365 (see Webmail instructions and personal device instructions) on your personal computer(s)
  • Access to systems such as:
    • Workday
    • Banner
    • Canvas
    • Gulfline
    • MyVPN
  • Log into any computer on campus
  • Access FGCU network resources such as:
    • Personal file storage (W: drive)
    • FGCU’s private WiFi network
    • Network printers
  • LinkedIn Learning @ FGCU
  • Tech How To - ITS Training Hub

Any time you receive a suspicious email, do not reply or click any links in the message; just delete it. If you need help determining if the message is malicious, forward email to University Help Desk.

If you believe your FGCU account has been compromised in any way, please change your password immediately, and contact the University Help Desk. 

Visit ITS Knowledge Base > What to Do If Hacked or Suspect You Were to learn more.

Voicemail is provided to both faculty and administrative staff. It is the responsibility of the owner to initialize their mailbox when it is assigned and to keep it secure. Mailbox initialization consists minimally of recording the mailbox owner's name and changing the default password. A system tutorial steps the user through this process.

To access the modular messaging system and the system tutorial, dial the main voicemail number for the campus and follow the system prompts. Detailed instructions for mailbox initialization, or any other voicemail function, can be obtained by contacting the Help Desk at x1188.

Voicemail System	From on campus	1550
Main Number	From off campus	239-590-1550

Voicemail passwords are to be kept confidential. If a password is suspected of being compromised, it should be changed immediately. Additionally, if a password is forgotten, the Department of Telecommunications should be contacted so the password can be reset.

To access voicemail settings, visit ITS Knowledge Base > Accessing Voicemail Remotely.

For a list of technology for checkout, an event, or for a class, please visit the event/equipment request website.

Need access to FGCU resources, email, network shares, and various web pages and computers while off-campus? Options for VPN connections, email, and mobile devices can be found from the Connecting Remotely page.

Connect your wireless device to eduroam, a secure, world-wide service that allows you to obtain wireless connectivity across our campus and at other participating institutions by using your FGCU login credentials. More information is available in the eduroam instruction page.

To check what software is available in classrooms and for your FGCU device, please visit the ITS Website > Software Availability List

• Need extra software?  Install requests are required by any faculty or staff member that needs a software application available in a classroom, lab, or office. For more information, visit the Software Install Request page, which also includes AppsAnywhere that is a software delivery method using an app store where faculty, staff, and students can access and use their software from any Windows computer.

Need to make a project request? This is the first step to initiate a “technology as a service” endeavor that has a defined scope and is conducted within a specific timeline to accomplish a specific goal, such as to solve a business problem. Visit the ITS > Request a Service > Projects page to get started with your project request today.

FGCU conference rooms enable in person & virtual meetings. Refer to the ITS Knowledge Base > Conference Room Technology Quick Reference Guide to learn more.

FGCU uses Qualtrics for survey creation. 

Logging into Qualtrics

Using Qualtrics

Collaborating in Qualtrics

Classroom Podium Quick Reference Guides

Podium Tech Start Process

Podium Tech Touch Panel Features

Presenting Wirelessly in Classrooms

CRN Distribution Lists can be used by faculty to email everyone in a specific class. These lists are generated approximately three weeks before classes start and are valid for that semester only.  

The prefix for all CRN lists is “crn” followed by the course code and term, using a 01 for Spring, 05 for Summer, and 08 for Fall.

“crn” + course code + Term

EXAMPLE: crn11501202101@eagle.fgcu.edu

Use the CRN address in the “To” field, create your email as usual, and send; each member of the class will receive your message. To learn more:  ITS Knowledge Base > Send Email to Your CRN

Canvas Submit Grades tool. For instructions on using the Submit Grades tool, please review the following information prior to use: Canvas Submit Grades User Guide

Canvas is a multifunctional learning platform allowing for course delivery and communication with students.

MS Teams allows for communication and learning interactions with students.

More information: Canvas Basics

Canvas Summer Updates: Digital Learning Blog

Classroom Lecture Capture: Lecture Capture │ Register for Training │ Contact Digital Learning for guidance & support

Store Video Content in Canvas: Kaltura

Canvas Training Workshops: Training Sessions

Teams basics: Using Teams

Screenshare in classroom: Teams Screenshare (« also use to access a students’ screen to help troubleshoot!)

Breakout rooms how to: Teams Breakout Rooms (« deeper collaboration!)

Academic Early Alert, student success initiative, is designed as a timely intervention for students who are having academic difficulty at any point during the academic semester. To learn more about this support form, access Academic Early Alert.

OneDrive to move any files (adhering to restricted data guidelines) needed before you leave campus and access from any location or device as long as you’re connected to the Internet.

OneDrive instructions

FGCU has partnered with University of Florida to leverage HiPerGator AI, which provides access to one of the fastest artificial intelligence supercomputers in higher education. The possibilities are endless when applied to instruction, research, and course development. Free trial available for 3 months!

Through the use of this supercomputer, the top benefits include:

• 6,600+ supported software applications by HiPerGator available (click for a complete listing)
• Fast access, low cost, and dedicated resources (click for service rates)
• Optimal computational speeds and storage capacities
• FREE training programs available from how to use the system to in-depth, pay per hour, consultation hours

To get started, send an email titled "HiPerGator" to the University Help Desk. ITS will contact you to understand your requirements and timeline. Expected timeframe to start using HiPerGator is 2-3 weeks from start to finish! 

Gartner is a leading information technology and consulting firm providing research and analysis services to inform and support decision-making in higher education and other industry sectors.

Gartner Campus Access is a faster, smarter way to research, enriching the learning experience by allowing students and faculty to tap into real-life examples of technology use, advances, and trends. Gartner services provided to faculty and students include:

• Click to access Gartner's services.

FGCU has partnered with LinkedIn Learning, an award-winning industry leader in online training, with a digital library of over 9,000 courses covering a wide range of technical, business, software, and creative topics. Launching the LinkedIn Learning platform is a part of FGCU’s strong commitment to support employee development by providing access to e-learning opportunities for our Staff and Faculty, such as the tremendous potential for managers and employees to create development plans using this tool.

LinkedIn Learning lets you learn at your own pace. You can select courses relevant to your current role. You can also pursue other passions! With courses on financial literacy, social media, and even drawing and music theory, you’ll be able to grow and develop in the areas you care about both at and outside of work.

Access the LinkedIn Learning at FGCU webpage for complete details, which includes a Faculty/Staff FAQ section.

University Technology Resources

Bi-monthly cybersecurity tips to give you the leading edge when utilizing technology.

• Spring into Action! ~ Digital Clean Up Time - April 2025
• Cybersecurity Recap ~ Staying Safe Online - November 2024
• Virtual Lab - August 2024
• Digital Spring Clean Up - April 2024
• Spotting & Protecting Yourself Against a Cyber Threat - February 2024
• Cybersecurity Awareness Month (& Cyber Bowl) - October 2023
• Virtual Lab - August 2023
• Digital Spring Cleaning - April 2023
• Handling Restricted Data - February 2023
• Using FGCU's Virtual Private Network (VPN) - December 2022
• Protecting Yourself When Internet Browsing - August 2022
• Protecting Yourself Against Cyber Threats - May 2022
• Securing Your Virtual Meetings - March 2022
• Password Security - January 2022
• Phishing - October 2021

Bi-monthly tips to give you the leading edge when utilizing critical systems at FGCU.

• Level Up Your Teams Meetings! - May 2025
• Outlook Tips to Work By! - March 2025
• Critical Tips to Start the Year Most Productive! - January 2025
• MS Outlook Integration with MS Teams Calling - November 2024
• Using FGCU's OneDrive - September 2024
• Level Up Your Meetings & Chats with Teams Tips! - May 2024
• Microsoft 365 Tips! - March 2024
• Access the Activity Feed to Find What You Need in MS Teams - January 2024
• Pop Out a Teams Window for More Control - November 2023
• Use 'FindTime' in Outlook Instead of Doodle for Scheduling Meetings - September 2023
• MS Teams Meetings & Chats Tips! - July 2023
• 10 Technology Tips to Transform Your Productivity - May 2023
• Using FGCU's Software Center - March 2023
• Using FGCU's OneDrive - January 2023
• Optimize Screen Space with Windows Snap - November 2022
• eduroam - September 2022
• Outlook Scheduling Assistant - July 2022
• Integrating Outlook - April 2022
• Optimizing Outlook - February 2022
• OneNote Quick Notes/Voicemail & Transferring a Call/Teams Live Captions/Outlook Conversation View - November 2021